How to Turn HP Printer from Offline to Online?

HP offers high-end quality printers loaded with distinctive features. But like any other printer, HP printers do face some common and uncommon issues. One of the most likely to happen error which prevents you from completing your printing tasks is “Printers showing offline”. But HP provides an edge to resolve such errors and only a few clicks of the mouse will work for HP.

Nevertheless, resolving errors with HP is quite easier, but one should always maintain the best condition of printer by following essential measures.


How to Get HP Printer Online?

There could be several factors responsible for the occurrence of HP printer offline error, but the below-given steps will help you resolve it effortlessly.

  1. You need to turn on the computing device which is connected to your printer. You don’t need to turn printer for this step.
  2. Go to start menu and select “Drivers and Printers”.
  3. Right-click on the HP printer from the list and select “See what’s printing.”
  4. Choose “Printer” from the menu given at the top.
  5. Select “Use Printer Online” from the drop-down menu you see.

This is how you can get your printer back in the online mode but another concern that deserves all limelight is “how to check the issues from happening again and again.”

There are few necessary measures given below which will help you avoid “Printer says Offline” errors for a long run.

Check the Printer and Cables

  1. Make sure that both the ends of the cables have been inserted properly. If the printer is connected to a network, make sure the Ethernet cable is rightly inserted. For a wireless printer, check your internet connection and the printer must be connected to the router.
  2. You can also try using a different cable to ensure that the fault is not with the cable. If your printer is working after attaching it with the cable, the fault could be with your internet connection.

Clear All the Pending Print Jobs

  1. Click on the ‘Start’ menu, go to ‘Devices and Printers’ section via ‘Control Panel’.
  2. Right-click on your printer and select ‘See what’s printing’.
  3. Right-click on the ‘See what’s printing’ option and cancel all the pending jobs present there.
  4. After removing all the print jobs, select the option ‘Use Printer Online’ again.
  5. If you are not able to remove all the print jobs, try to restart the system and the printer.

Remove and Reinstall Your Printer

  1. Go to “Device and Printers” section, right-click on your printer and select “Remove Device”.
  2. Now, add the printer again by clicking on the ‘Add a printer’ option.

Remove Printer Drivers and Packages

  1. To do this, you need to sign in to your Windows as Admin.
  2. In the search bar, type CMD and in the command prompt type “printui /s /t2” to open the Print Server Properties window.
  3. Now, remove the Driver and Package for your printer.
  4. You can add your printer again using the ‘Add a Printer’ option under ‘Device and Printers’.
  5. If your printer starts showing as online, you can continue printing.

Reinstall Drivers

  1. To reinstall the drivers, disconnect the cable.
  2. Click on the ‘Start’ menu and go to ‘All Programs’.
  3. Click on the “HP” folder, and then click on your printer’s name and model number.
  4. Click “Uninstall” to remove the driver from your system.
  5. Click “Next” to remove the drivers and restart your computer, if required.
  6. You can also download the latest driver for your printer from the official website.

Use Troubleshooter to Fix the Printing Issue

Apart from the above-mentioned measures, one can troubleshoot the issues which are preventing your printer to connect to your device.

  1. You can use the troubleshooter available inbuilt in your computing device. Type “troubleshooter” in the search box and then select “troubleshooting” when you can see it in the main window.
  2. Under the option Hardware and sound, select “Use a printer”.
  3. Follow the prompts and let it fix the issues that are promoting any error while using your printer. Also, it will guide you to resolve other related errors.

Additional Troubleshooting

  1. Restart your printer, by switching it off and turning on again. Keep the printer off for a few minutes to reboot properly.
  2. Network connectivity plays an important role in such cases. So, make sure your device is properly connected to your printer. The light in the back of printers show the connectivity status and it should be green for proper connectivity.
  3. If there is a paper jam in your printer, clear all the bits of paper from your printing device.
  4. Make sure the account you are using for your computing device must have the “Manage printer” rights.

HP Printer Says Offline But It Is Not

There is another scenario where Windows says your printer is offline but in reality, it is not. This situation is very common when a number of devices are connected to your printer and the printer is showing offline on any one of those.

For Instance, In an Office, a printer is connected to a number of systems, and everyone is able to get a printout but your system is showing the printer as offline.

For troubleshooting this problem, you can simply try to put off the printer and then turn it on. Also, this situation is almost the same as the problem mentioned above, so you must also try all the above methods. Hopefully, it will get your printer back online.

If you didn’t receive any help after applying all the above troubleshooting methods, you can visit the official knowledge base of HP to know more about “why is my printer offline” and get further help. You can also reach out to the HP officials as they may help you out in fixing the errors that are making your printer go offline.


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